Frequently Asked Questions (FAQ's)

How Do I Setup/Change/Cancel an appointment?
• Anytime it becomes necessary to make or change your appointment just call our office (806-771-2222) as soon as possible during regular office hours to make the appointment or change.

Do I Have To Pay For My Visit At The Time Of My Appointment?
• We request that all co-payments and non-covered payments be made at the time of the office visit. We will file your insurance claims for your surgical procedure after it has been done and will send any refunds directly to you as soon as insurance payment are received.

How Much Is My Co-pay?
• Every insurance plan is different! Please contact your insurance provider for details on the amount of your co-pay.

How Can I Get A Prescription Refilled?
• Contact our office during normal business hours or make an appointment. We may require an office visit if it has been some time since your last appointment depending on the situation.

How Can I Find Out Results To My Tests?
• We recommend that you get the results of tests during an office appointment in person however in some cases we will call you with reports, such as biopsy results. You can always contact our office to inquire on test results or when they may be obtained.

What Should I Do If I Have A Question About My Bill?
• If you have a question about your billing statement please call our billing office manager, Elizabeth Godinez, at 771-2222.